FAQ - Senior Care

FAQ

Frequently Asked Questions

We believe in treating our clients with dignity, respect, and empathy, fostering a sense of trust and ensuring their comfort and happiness.

What locations do you service?

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Novara Care proudly supports participants across the greater Melbourne region. We have mentors available in your local area to provide personalised support close to home.

Will my NDIS funding cover this?

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Yes. NDIS participants can use their NDIS funding for our Thrive 1-on-1 sessions, so there’s no additional out-of-pocket expense. There are multiple Support Categories that are eligible for our services - simply contact our team to learn more.

What if I don’t feel comfortable with my mentor?

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We understand how important a good match is. If you’re not happy with your mentor, let us know. We’ll work with you to find a mentor who better fits your goals and personality.

Are your mentors trained to work with young adults with disabilities?

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Yes. All of our mentors are trained and experienced in supporting young adults to grow in confidence, independence, and wellbeing.

Can sessions take place at home?

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Definitely. Thrive 1-on-1 sessions can be held at home, in gyms, outdoors, or in local community spaces — wherever it best supports your goals.

Do you offer progress reports or goal tracking?

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Absolutely. We provide regular updates, goal tracking, and progress notes that you can share with Support Coordinators, therapists, or family members. This helps ensure transparency and measurable outcomes.

Can I choose my own session times?

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Yes. We offer flexible scheduling, including weekdays, weekends, and after-school hours. Once we match you with a mentor, you’ll be able to arrange times that work best for you.

What age group do you support?

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Our Thrive 1-on-1 program is designed for teens and young adults, typically between 14–30 years old. However, we can also support participants of any age under Core Supports, depending on goals and suitability — just reach out and we’ll see if we’re the right fit.

Questions and Answers