Last updated: 21 August 2026
Novara Care Group Pty Ltd ("Novara Care", "we", "our", "us") is committed to protecting the privacy and confidentiality of all personal information we collect. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards relating to privacy, confidentiality, and information handling.
This policy explains what personal information we collect, how we use it, how it is stored, and the rights you have over your data. It applies to participants, families, carers, workers, contractors, website visitors, and anyone who interacts with our services.
By using our website, contacting us, or receiving services from us, you agree to the terms of this Privacy Policy.
We may collect the following types of personal information, depending on your relationship with us:
General personal information
Name, age, date of birth, phone number, email address, postal address, emergency contact details, and NDIS number (if relevant).
NDIS & support-related information
Support needs, goals, and behavioural or medical information (if voluntarily shared), case notes, shift reports, incident reports, service agreements and funding details, and correspondence with support coordinators, plan managers, guardians, or nominees.
Employment / contractor information
Résumés, qualifications, police checks, Working with Children Checks, and tax, payroll, and onboarding documents.
Website & digital information
Form submissions via our website (name, email, phone, message), IP address, browser type, device type, page views, and general site activity.
We only collect information that is reasonably necessary for us to deliver services, comply with the law, and operate safely and professionally.
We collect personal information directly from you, whether that's when you make an enquiry, complete our contact form, sign a service agreement, or communicate with our support workers. We may also collect information from third parties you've authorised to share it with us, such as support coordinators, plan managers, guardians, or referring health professionals.
We collect personal information so we can:
We will never sell, rent, or trade your information.
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information is stored securely using access-controlled systems, and is only accessible to team members who need it to do their jobs. Where we no longer need personal information, we take reasonable steps to securely destroy or de-identify it, unless we're required by law to retain it.
We only share personal information when it is necessary and lawful to do so, such as:
We will never share information for marketing or unrelated purposes without consent.
When you visit our website, we may automatically collect non-identifying usage data, such as page views, general site activity, and device type, to help us understand how the site is used and to improve it. You can disable cookies at any time through your browser settings. We do not identify visitors personally unless they submit a form.
If you click on external links (e.g. Facebook, Instagram, Google Maps), the privacy policy of that external site applies.
You have the right to:
To make a request, email info@novaracare.com.au. We will respond within 30 days, as required by the Australian Privacy Principles.
If you believe your privacy has been breached, you can contact us at:
Email: info@novaracare.com.au
Phone: 0421 839 565
We will aim to resolve complaints within 14 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
If you have any questions about this policy or how we manage personal information, you can contact us at:
Novara Care Group Pty Ltd
ABN: 73 687 926 290
Email: info@novaracare.com.au
Phone: 0421 839 565
Melbourne, Victoria, Australia
